Case study · Engineering · Energy · Global field teams
A global engineering firm gets IT that never slows it down.
Client: international engineering & energy firm · Industry: engineering, energy, infrastructure, small business
This U.S.-based engineering and energy firm works across the country and around the world, with employees, contractors and field teams in multiple time zones and often on client sites. Uptime is mission-critical. After repeated service failures and slow fixes from their previous provider, leadership came to Golden Hills IT through a referral with a clear goal: provider-caused downtime could never happen again, and their IT program needed to match the scale of their global operations.
The challenge
Where they started.
A growing, distributed team needed IT that kept up everywhere they worked.
• Provider-caused downtime: avoidable misconfigurations took critical systems offline
• Slow resolution: delayed fixes compounded the impact on productivity
• Limited IT maturity: tools, policies and processes weren't built for a large, distributed organization
• Field & remote work: teams at client sites, overseas and in vehicles needed secure connectivity anywhere
Golden Hills IT solution
A smooth transition to a mature IT program.
The move to Golden Hills IT was smooth and disruption-free. We built a proactive, mature program designed to eliminate provider-caused downtime.
✓ Ongoing managed IT: monitoring, support and management that consistently exceed SLAs
✓ Fleet management: computers fully configured before deployment, with cloud backups and a 5-minute failover virtual machine
✓ Remote & on-site support: rapid remote help for most issues and field visits for urgent repairs, even at client sites or in vehicles
✓ vCISO services: continuous strategic guidance on security, compliance and IT maturity
✓ Microsoft 365 optimization: ongoing SharePoint and M365 configuration for better collaboration
Results
Zero provider-caused downtime. Every SLA exceeded.
With stable operations, rapid support and continuous improvement, the firm has the confidence and infrastructure to expand globally. They've told us Golden Hills IT is the best MSP they've worked with, and they plan to stay for years to come.
$ results --since-golden-hills
✓ zero downtime from provider error
✓ a scalable IT program for global field work
✓ all SLAs exceeded
✓ immediate response when it counts
✓ IT that never holds back projects
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