The size of your firm does not change your obligation under ABA confidentiality rules. A two-attorney practice that experiences a ransomware attack carries the same professional responsibility exposure as a large firm. What changes is the price. Flat-rate managed IT for a small firm is right-sized to your headcount and your revenue. You're not paying enterprise rates for infrastructure you don't need. You're getting the same protections at a scale that makes sense for where you actually are.

Yes. We adapt to your software stack, not the other way around. We have experience with the major legal practice management platforms including how they behave after major updates, where their integrations break, and how to get your team actually using the features that eliminate manual work. You won't hear us tell you to switch platforms to fit our support model.

That's the exact scenario we design around. Priority response windows exist for time-critical situations. And because we monitor your systems around the clock, most failure scenarios are identified and resolved before you're even aware there was an issue. We also maintain detailed documentation of your environment so any technician on our team can step in without a 45-minute orientation call when time is short.

A break-fix provider makes money when things go wrong. That's a structural problem. Our flat-rate model means our financial incentive lines up with yours: the fewer incidents you experience, the better the engagement works for both of us. The deeper difference is that we're actively looking for problems before they become incidents. Your current IT company is probably not doing that. It's not in their financial interest to.

This is one of the most common ways client data ends up somewhere it shouldn't be. Someone uses their personal phone to access email. Documents get saved to a personal cloud account. An app the firm doesn't control backs data up to a location nobody knows about. Mobile Device Management through JumpCloud gives us a way to enforce security policies on those devices without invading personal use. When someone leaves the firm, we can remove firm data from their device without touching anything personal. That's important and most firms don't have it.

Not if it's configured correctly. Most state bar ethics opinions have concluded that cloud storage is appropriate for client data when reasonable security measures are in place. The key word is "reasonable," and reasonable has a definition: encryption at rest and in transit, access controls, MFA, and documented security practices. We assess your current cloud posture, close the gaps, and document what's in place so you have something concrete to point to if you ever need it.

24/7 monitoring, endpoint security, patch management, helpdesk support, Microsoft 365 administration, backup monitoring and verification, network management, and quarterly business reviews. Software licensing is integrated into the pricing rather than invoiced separately so your monthly number is predictable. We walk through the specific scope with you during our discovery call and confirm everything in writing before any engagement begins. No surprises.