Co-Managed IT Services
Empower your internal IT team with expert backup, tools, and strategy—without giving up control.
At Golden Hills IT, we understand that not every organization wants or needs to fully outsource their IT. That’s why we offer Co-Managed IT Services—a flexible partnership model where our team works alongside your internal staff to enhance capabilities, reduce stress, and drive better business outcomes.
This isn’t a takeover. It’s a collaboration.
We supplement your team’s strengths with enterprise-grade tools, expert guidance, and responsive support so they can focus on what matters most—delivering real value to your organization.
What Is Co-Managed IT?
Co-Managed IT is a hybrid support model that gives businesses the best of both worlds: the responsiveness and familiarity of in-house IT combined with the scale, experience, and strategic firepower of a Managed Services Provider (MSP).
Whether your team needs help closing tickets, rolling out cybersecurity improvements, managing vendor relationships, or implementing a complex upgrade, we’re ready to step in—with as much or as little involvement as needed.
Our Co-Managed Services include:
Help desk overflow or Tier 1/Tier 2 escalation
Remote monitoring and patch management
Microsoft 365 or Google Workspace administration
Project support (network upgrades, server replacements, cloud migration)
Cybersecurity assessments and layered defense planning
Backup and disaster recovery implementation
vCIO-level consulting, budgeting, and roadmap development
Compliance guidance for HIPAA, PCI, NIST, CMMC, and more
Designed to Support—Not Replace—Your IT Staff
Your internal IT professionals know your systems, your users, and your business goals. Our role is to make their jobs easier, not more complicated.
We meet you where you are and bring exactly what’s needed:
Relieve ticket backlogs without hiring more full-time staff
Fill knowledge gaps with specialized expertise or certifications
Cover after-hours and vacation time to maintain uninterrupted support
Add strategic direction to IT planning and budgeting
Provide enterprise-grade tools for monitoring, automation, and documentation
This partnership gives your team the breathing room to focus on initiatives that move the business forward, while we handle the rest.
Speak To a Sales Representative Today
Why Choose Golden Hills IT for Co-Managed Services?
You don’t have to be overwhelmed to benefit from Co-Managed IT. This model is ideal for companies that:
Are growing fast and need extra capacity
Want to retain internal IT control but reduce operational strain
Have a limited IT staff juggling too many roles
Need help with compliance or security strategy
Are planning a complex IT transition or infrastructure project
Feel stuck with reactive IT instead of proactive planning
Even the most capable IT professionals can’t do it all—and they shouldn’t have to.
When Co-Managed IT Makes Sense
You might be a good fit for Co-Managed Services if:
Your internal IT team is overwhelmed or stretched thin
You’re facing a large project or transition
You want access to enterprise-grade tools and monitoring
You need to reduce burnout without hiring more full-time staff
You’re not getting the results you want from your current outside vendor
Flexible. Transparent. Human.
Our Co-Managed agreements are flexible by design. We don’t force you into rigid packages or cookie-cutter service models. Instead, we take the time to understand your environment, your team’s skill set, and your business priorities—then we build a solution that complements your existing structure.
Whether you need us as an extension of your help desk or as a strategic partner in the boardroom, we adapt. And we document everything so your team always stays in the loop.
You’ll never be locked in, left in the dark, or wondering who’s doing what.
Let’s Build a Smarter IT Partnership
If your internal IT team is asking for help—or showing signs of burnout—we’re here to step in and lift the load. Let’s build a true partnership that protects your systems, empowers your staff, and supports your business goals.
